It was during one of the Christmas counts that my 65mm Vortex Viper spotting scope came loose from the tripod and hit the ground hard enough to break the eyepiece. In the back of my mind I thought it had some sort of warranty on it but you never know if a warranty is any good until you have to use it. I brought the broken sand-covered scope back to the Audubon Shop in Madison where I bought it. Within two weeks my scope was fixed, cleaned, and ready for pick-up at no charge. That's what I call good old-fashioned service!
After picking up my scope I stopped at a few spots along the shore to see what I've been missing like this Common Loon down near Saybrook Point...
Common Goldeneyes just down the road at Cornfield point...
If you ever happen to be in the Madison area be sure to stop by The Audubon Shop where they carry Vortex and other quality optics. The store is loaded with all things birds and birding. They have a try before you buy policy so you can test out any scopes or binoculars they sell with no pressure to make a purchase. (I'm not getting anything for mentioning this. I just appreciate good products and services which aren't always easy to come by).